PRIVACY POLICY

REVISED: MARCH 6, 2016

 

Pineapple Plush Homes, LLC (“Pineapple Plush Homes”, “we”, “our” or “us”) values your privacy and security. This Privacy Policy (the “Privacy Policy”) explains how we collect, use, share and store information about our Pineapple Plush Homes Members and website users (collectively referred to as “Users” or “you”). Pineapple Plush Homes collects information about you when you use our websites, mobile applications and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. We reserve the right to modify or replace this Privacy Policy at any time. Your continued use of the Services following any chance to the Privacy Policy will constitute acceptance of the new Privacy Policy. By using or accessing any of the Services, you agree to be bound by this Privacy Policy.

Children’s Privacy

The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from persons under the age of 18. If we become aware that we have inadvertently received Personal Information from a person under the age of 18, we will delete such information from our records.

How We Collect Information

When you use our Services, we may collect information about you in the following general categories:
  • Certain information required to register with Pineapple Plush Homes, including first and last name, your address and date of birth together with some basic security information.
  • Particular information regarding any bookings you make through the website.
  • Your e-mail address and registration password.
  • Billing information such as your credit card number and expiration date.
  • Other information about you that you voluntarily supply to use by filling out your profile page.
  • Transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged and other related transaction details.
  • Location information.
  • We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number and mobile network information.
  • In connection with providing Service, we receive call data, including the date and time of the call or SMS message, the parties phone numbers, and the content of the SMS message.
  • When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
  • We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. A cookie is a small file placed on your device. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting you may be unable to access certain parts of the Pineapple Plush Homes Services. Pineapple Plush Homes cannot control the use of cookies (or the resulting information) by third-parties, and use of third party cookies is not covered by this policy.
  • We may also receive information from other sources and combine that with information we collect through our Services. For example, if you choose to link, create, or log in to your Pineapple Plush Homes account with a payment provider e.g., Google Wallet or social media service e.g., Facebook, or if you engage with a separate app or website that uses our API, or whose API we use, we may receive information about you or your connections from that site or app.

How We Use Information

We will use this information in order to:

  • Manage your Accommodation booking.
  • Collect payment of Accommodation fees from you.
  • Collect payment for any additional Services you purchase while in the accommodation.
  • Make general improvements to our website and the Services we offer.
  • Analyze how visitors are making use of the website.
  • Notify you of certain offers and new products.

 

Additionally, we may use the information we collect about you to send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Pineapple Plush Homes and other companies, where permissible and according to local applicable laws; provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request, develop new features, provide customer support to Users, authenticate users, and send Service updates and administrative messages; perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

We may transfer the information described in this Privacy Policy to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Privacy Policy.

We may share the information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

We may share your information with third party providers to enable them to provide the Services you request; with the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public; and with third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.

We may share your information with Pineapple Plush Homes subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes; with affiliated entities that provide payment processing services on our behalf; with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf; in response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process; with law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Pineapple Plush Homes or others; in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company; if we otherwise notify you and you consent to the sharing; and in an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services.

Account Information

You may correct your account information at any time by logging into your online account. If you wish to cancel your account, please email us at info@pineappleplushhomes.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

Location and Contact Information

We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect certain other information, nor our ability to derive approximate location from your IP address. We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system.

Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Pineapple Plush Homes does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at info@pineappleplushhomes.com